Delivery Information

STANDARD DELIVERY: 3-5 working days

EXPRESS DELIVERY: Is currently suspended until further notice.

 
* This information refers to all UK Mainland and Island deliveries.
 
Delivery will be contactless: Royal Mail & Parcelforce will not be handling over their hand held devices for you to sign. Instead they will be recording the full name of the recipient where a signature is required.
 
Please also be aware that international deliveries are subject to delay and international shipping charges have increased due to Covid-19 & Brexit.
 

Please note: once an order has been placed on our website, we are not able to cancel it. Please refer to our returns and refund policy for more information.

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At Shearer Candles, we hand pick your order and pack it with the greatest of care – to ensure that your package arrives in perfect condition – and in a timely fashion.


Parcels bound for Islands offshore (excluding the Channel Islands) or Scottish Highlands will be sent by Royal Mail. These deliveries will be made between 3-5 working days and will not require a signature. A card will be left if you are not in, directing you to reschedule a delivery or pick up from your local collection point.  In exceptional circumstances charges may occur on parcels bound for Islands offshore and Scottish Highlands - please contact us for further information.

If you select the click and collect option, your order will be ready to collect within 2 working days. We will be in touch to let you know when your order is ready to collect.

*Working days include Monday-Friday, 9am-5pm and exclude weekends and bank holidays in UK.

 Our delivery options are:

UK & Northern Ireland

Order Value Delivery Charge
£0 - £29.99 £3.95
£30 + FREE
Express Delivery UK (order placed before 11am)  £7


* Order Value refers to total order value including VAT.

Prices above are for a trial period only and are subject to change at the discretion of Shearer Candles.

 

Europe

Order Value Delivery Charge
£0 - £49.99 £20
£50 - £99.99 £25
£100 - £149.99 £30
£150 - £199.99 £35
£200 + £40

* Order Value refers to total order value excluding VAT.

Rest of the World

Order Value Delivery Charge
£0 - £49.99 £35
£50 - £99.99 £40
£100 - £149.99 £45
£150 - £199.99 £50
£200 + £60

* Order Value refers to total order value excluding VAT.

Deliveries outside of the UK will incur additional charges such as customs charges & local taxes for which you are responsible.

Returns Policy

From the 1st Nov 2021 the return period has been extended to 31st January 2022.

Please note, once an order has been placed on our website, we are not able to cancel the order. Instead, please follow our returns and refund policy below.

At Shearer Candles, our goal is to make your online shopping experience as enjoyable as possible. That is why, if you are not completely satisfied with your purchase, we will gladly accept returns up to 28 days from the date of purchase. You must return the goods in the condition that you received them. We shall not accept used products or those sent in an unsuitable condition.

Please click here to arrange a free return, please include you full name, order number & contact details in the package.

Once the goods have been received, the refund will be processed. Depending on your reason for returning you will not be refunded any original delivery charges

If you are returning an incorrect order or a product which was delivered to you in a damaged or faulty state, we would ask you to follow returns procedures set out above. We will refund you the purchase price and the delivery charge.

When returning items you are recommended to keep a proof of posting. Proof of posting will not be accepted as proof of delivery. We will not accept responsibility for lost or damaged parcels.