Frequently Asked Questions

All orders can be processed online in a secure environment. We use Braintree and Paypal as our payment provider. 

Select your items and add them to your shopping basket

Proceed to the check out page

Fill in your address details and select your delivery option

Confirm your details and make a payment 

A confirmation email will be sent to you including a order reference number

We accept Visa, Delta, Mastercard, Switch, Visa Electron and Solo. Payment can be taken in British Pounds, Euros or Dollars. For additional payment options for trade sales, please contact +44 (0) 141 445 1066.

If you are a registered user on our website, you can check the status of your order via the "My Account" section once you have logged into your account. Please note, customers who have not registered on our site will not be able to use this facility. If you'd like to register, please fill in the registration form.

We are currently unable to cancel orders once they have been placed online. If you no longer want the item/s you have ordered, please follow our returns and refund policy. Click here for more information.

Email: [email protected] 
Tel: +44 (0)141 445 1066 

We deliver worldwide. Standard deliveries in UK are made between 3-5 working days*, between 9am-5pm. There is an express delivery option for UK addresses if orders are placed before 11am (excluding Islands offshore or Scottish Highlands). Express delivery orders should arrive within 1-2 working days. Orders placed after 11am can still use the express delivery option but goods will be subject to a days delay.** International deliveries will be despatched between 3-5 working days*.

Parcels bound for Islands offshore (excl Channel Islands) or Scottish Highlands will be sent by Royal Mail. These deliveries will be made between 3-5 working days and will not require a signature.  A card will be left if you are not in directing you to reschedule a delivery or pick up from your local collection point.

If you select the click and collect option, your order will be ready to collect within 2 working days. We will be in touch to let you know when your order is ready to collect.

*A signature is required on receipt of delivery. Working days include Monday-Friday, 9am-5pm and exclude weekends and bank holidays in UK. 

UK & Northern Ireland

* Order Value refers to total order value including VAT.

Prices above are for a trial period only and are subject to change at the discretion of Shearer Candles.

Europe

* Order Value refers to total order value including VAT.

Rest of the World

* Order Value refers to total order value excluding VAT.

Deliveries outside of the UK will incur additional charges such as customs charges & local taxes for which you are responsible.

Click here to view delivery charges for Trade Customers.