To our trade customers,
By way of response to the outbreak of COVID-19 and the uncertainty we all currently face, we wanted to contact our loyal customers to share our plans moving forward.
The safety of our customers and staff is, as ever, our number one priority. Like many other businesses, we are closely following advice and the instruction from the Government and health professionals on the developing situation to ensure we are responding as a business in the appropriate way.
Our shops and factory are open and we continue to manufacture. We have implemented further cleaning measures and hygiene guidelines to our staff, contractors, customers and visitors to ensure they are kept as safe as possible.
We understand that retail footfall and trade is heavily affected right now. We are experiencing this in our own stores and understand what you are going through.
We wanted to reach out to let you know that we are currently considering ways in which we can help you. To help us understand further we ask you to take a short customer survey.
Where possible, our office staff are now working from home; we’re pleased to let you know that we’re still designing new products and planning great launches and promotions for the year ahead!
But that’s enough about us.
We really wanted to send a message of support and love to all of our loyal customers across the country. We all face unusual circumstances ahead, and together we will get through this.
Please do get in touch with our team if you have any concerns; we are in this together.
Telephone: 0141 445 1066
Stay safe and well candle lovers,