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Terms and Conditions for Trade Customers
Please read the following Terms & Conditions for Shearer Candles. By reading this you accept all Terms & Conditions stated here. If you do not agree then you must not use the website.
We reserve the right to update and amend these Terms & Conditions at any time. When changes are made we will reflect this on the site and endeavour to inform you. It is your responsibility to read the new Terms & Conditions regularly.
Privacy and Data Protection
Shearer Candles respects your privacy and will treat all information confidentially.
Collecting data
We require certain personal information when you register on our site or when you make a purchase. The data collected can include: Name, Address, Telephone number, Email address, Password and Payment details. We may also ask you general questions about the site in order to improve our service to you. We will not pass on your information to third parties.
Using your personal information
We will use your information for the following:
1 To process orders
2 To contact you about Shearer Candles promotions and services (with your consent only)
3 To maintain and improve the content of our website
4 Complaint handling and enquiries
Intellectual Property
The content on the Shearer Candles website (logos, trademarks, pictures, text and designs) is protected by copyright and other intellectual property rights. You do not have permission to copy, modify, distribute or reproduce content from the Shearer Candles website.
Orders
You must provide us with accurate, complete information and it is your responsibility to inform us of any changes to that information (including in particular, your e-mail address) either by entering your details on the site or by advising us via phone or email.
We do not permit either of the following: Any other person sharing your Account Code and password; or Access through a single name and password being made available to multiple users on a network.
You are responsible for all use of the Site made by you or anyone else using your user name and password (collectively, "ID") and for preventing unauthorised use of your ID. If you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your ID, please notify us immediately by e-mailing info@shearer-candles.com
Please note that the information about the products on this Site (including the descriptions, quantities and price) does not represent an offer by us to sell the products on that basis. It is merely an invitation to you to make us an offer to purchase the relevant products on that basis. Accordingly, all references to "orders" placed by customers are deemed to be references to offers by such customers to purchase the relevant products from us.
A contract will only be formed upon our acceptance of your order. Acceptance is at our discretion and will depend, amongst other factors, upon the availability of the products ordered and the descriptions, quantities and of the products being those which we apply on the date of despatch of the products you have ordered.
Acceptance will be by electronic confirmation by us, or by taking steps to deliver the products which you order.
Payment
All Shearer Candle Trade Customers are provided with Login ID’s and Passwords. Payment can be made via your credit account (if authorised by Shearer Candles) or via our secure online payment provider, Worldpay. We accept Visa, Delta, Mastercard, Switch, Visa Electron and Solo.
Payment in full must be made prior to dispatch of the products by one of the methods detailed above unless you have an established credit line with The Company. If full payment for goods is not received, we reserve the right not to deliver the goods until all transactions are complete
In the event of non-authorisation of payment we will contact the card holder to advise. We are assured by our supplier who provides the system which we use for carrying out debit and credit card transactions over our Site, that transfer of information from the customer to us is conducted through secure channels using encryption facilities to prevent access by parties other than those involved in the trading transaction. We do not accept liability for any losses or costs incurred or sustained by customers and/or card holders who transmit such information.
Payment is due (if credit is given) net 30 days from date of Invoice.
All prices are subject to VAT unless the goods are for export. Exports to the E.U. will also be subject to VAT in the absence of a valid E.U. VAT number.
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