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Terms and Conditions Continued...
Refund policy
If you are not happy with your purchase, you may return your goods to us within 7 days of receipt of delivery. We must receive the goods in perfect condition with the original packaging. We will not accept refunds if the products have been used or have been sent in an unsuitable condition.
You will be responsible for returning and paying for the delivery of your returned goods. When items are returned you will be issued a refund for the products but not for the original delivery charges.
To obtain a refund, simply send us an email websiteorders@shearer-candles.com or call us on 0845 7178576 if you’re in UK or +44 (0)141 445 1066 if you’re outside the UK, stating your order reference number, your name, the items you would like to return and the reason for refund. On approval, you are then responsible for sending back the goods clearly stating your order reference number and name. Once the goods have been received, the refund will be processed.
When returning items you are recommended to keep a proof of posting. Proof of posting will not be accepted as proof of delivery. We will not accept responsibility for lost or damaged parcels.
Liability
You agree that you are at your own risk when using the Shearer Candles website. We are not liable to any party in contract, tort or negligence for death, personal injury, damage, claim, loss, costs or expenses, specifically for:
1 Any special loss
2 Any loss of revenue, profits, business or contracts
3 Any loss of data
4 Any loss of reputation
Our website may contain links to other sites – we are not responsible for the content on these sites.
Warranty
We make no warranty or guarantees regarding our products or information provided on our website. In particular we do not guarantee:
1 Burn times - as these may vary in different environments
2 Burning instructions and tips - these are provided for guidance only. It is your responsibility that all candles are used safely. We will not accept responsibility for mis-use.
Availability of Shearer Candles website
We will endeavour to make our site available 24 hours a day. However, we reserve the right to occasionally restrict access or make our website unavailable without notice. We cannot guarantee that the website will be faultless at all times. In such circumstances we will do our very best to solve the problem as soon as possible.
Complaints
If you have any complaints about our products or service, please email us on info@shearer-candles.com or write to us:
Customer Service
Shearer Candles Ltd
23 Robert Street
Glasgow
G51 3HB
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