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Terms & Conditions
Please click here to view our Terms & Conditions for TRADE CUSTOMERS ONLY
Please read the following Terms & Conditions for Shearer Candles. By reading this you accept all Terms & Conditions stated here. If you do not agree then you must not use the website.
We reserve the right to update and amend these Terms & Conditions at any time. When changes are made we will reflect this on the site and endeavour to inform you. It is your responsibility to read the new Terms & Conditions regularly.
Privacy and Data Protection
Shearer Candles respects your privacy and will treat all information confidentially.
Collecting data
We require certain personal information when you register on our site or when you make a purchase. The data collected can include: Name, Address, Telephone number, Email address, Password and Payment details. We may also ask you general questions about the site in order to improve our service to you. We will not pass on your information to third parties.
Using your personal information
We will use your information for the following:
1 To process orders
2 To contact you about Shearer Candles promotions and services (with your consent only)
3 To maintain and improve the content of our website
4 Complaint handling and enquiries
Intellectual Property
The content on the Shearer Candles website (logos, trademarks, pictures, text and designs) is protected by copyright and other intellectual property rights. You do not have permission to copy, modify, distribute or reproduce content from the Shearer Candles website.
Orders
Once you have placed an order online, you will be sent a confirmation email informing you that your order is being processed. If there are any problems with your order we will inform you as soon as possible. We reserve the right to refuse an order for any reason. In such circumstances you shall be informed and a refund (if pre-paid) will be issued accordingly.
Payment
Payment is made via WorldPay in a secure environment. We accept Visa, Delta, Mastercard, Switch, Visa Electron and Solo. If full payment for goods is not received, we reserve the right not to deliver the goods until all transactions are complete.
Delivery
Subject to stock availability, UK orders will be delivered within 3-5 working days* and International orders will be despatched within 2-3 working days* after you receive your order confirmation. If you provide us with your mobile number in your order details, our courier service will text you to advise you between which hour they will be delivering your parcel. If the time is unsuitable then you can text back requesting another delivery date. A next day delivery option is available for UK orders placed before 11am (Not available to Islands Offshore or Scottish Highlands). Orders placed after 11am can still use the next day delivery option where goods will be delivered a day after unless it's a UK bank holiday or weekend, whereby the goods will be delivered after that. (This option is not available for International deliveries). All deliveries need to be signed for. If you miss your delivery, the courier will leave a telephone card in order for you to arrange another delivery date without incurring an extra charge.
Deliveries are based on the value of your order. Deliveries outside the UK may incur additional charges such as local taxes for which you are responsible and payable by you. If you are not sure if extra charges are applicable to you, please contact us.
Parcels bound for Islands offshore (excl Channel Islands) or Scottish Highlands will be sent by Royal Mail. These deliveries will be made between 3-5 working days and will not require a signature. A card will be left if you are not in directing you to reschedule a delivery or pick up from your local collection point.
Due to legislation we are unable to ship liquid products by air. Liquids refer to Room Sprays and Diffuser Oil products. We will be unable to deliver these products in most overseas orders. We apologise for any inconvenience caused.
*Working days include Monday-Friday, 9am-5pm and exclude weekends and bank holidays.
Damaged goods
Shearer Candles undergo a product quality check before orders are despatched. However, if you receive damaged goods, you must inform us via websiteorders@shearer-candles.com or +44 (0)141 445 1066 within 2 days of delivery for us to arrange for an exchange or a refund. When contacting us, please include your order reference number, your name and a description and product code of the damaged items. We also may ask for evidence, such as a photograph of the damaged products. If you wish for a refund for damaged goods, you will be refunded the full amount including the original delivery charges.
Do not accept goods with visible damages.
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